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VP Account Director Issues & Crisis

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Nashville, TN
$125,000 - $175,000
Job Type
Direct Hire
Jan 03, 2018
Job ID
A strong Vice President possesses well-honed skills in the full range of issues and crisis strategies and tactics with a strong focus on developing and executing compelling programming for our clients. This professional will not only be a strategic thinker who understands the role and impact of the Issues/Crisis department, but also one who also has demonstrated experience in the development and execution of issues and crisis programs, particularly in the context of integrated engagements - working closely with Project Management, Content, Creative, and Digital departments.
  • Develop, oversee, and manage complex issues and crisis work while maintiaining high service quality and client satisfaction.
  • Lead crisis communications strategy and plan development for client engagements.
  • Play integral role in pitching new business, acting as SME for issues and crisis management.
  • Grow and maintain client relationships as part of an integrated team by delivering top quality work, working collaboratively with others, and constantly watching for new opportunities.
  • Act as the liason to the Project Management team for budget and utilization information on client engagements.
  • Delegate and monitor work of junior team members.
  • Provide coaching, real-time feedback, and resources to develop junior team members.
  • Collaborate with senior staff and across departments to deliver strategic and creative issues and crisis work for clients.
  • Measure and report performance on builds and campaigns; regularly monitor and create ROI and performance reports for issues and crisis work.
  • Exhibit a mastery of the issues and crisis landscape, measurement and analytics.
  • Billable target of 80%.
  • Agency experience required; integrated agency preferred.
  • Health care industry knowledge and experience required, including a deep understanding of strategies related to payor/provider situations.
  • Must exhibit a demonstrated track record of developing and executing successful issues and crisis programs.
  • Knowledge of monitoring and analysis tools, paired with an ability to synthesize data.
  • Excellent interpersonal and communications skills, verbal, written, and over the phone.
  • Superior organizational skills and attention to detail.

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